Net Promoter Score
You don’t want your competitors taking your customers from you, we know. In fact the thought of losing customers is frightening.
So why would you treat customer feedback as anything other than a critical business issue?
In this net promoter score edition of Business Bitesize you will learn:
- Capturing customer feedback on its own is never enough.
- Just measuring feedback is of little value unless it influences your behaviour
Simply click here to get access to your FREE copy of Business Bitesize.