When something goes wrong for one of your customers, how hard do you and your team work to make the disgruntled customer a delighted customer?
But what if delighted customers are not enough…
To really secure the future of your business those customers need to be loyal customers.
In this ‘effortless customer service’ edition of Business Bitesize you will learn, in the time it takes to drink a cup of tea:
- the importance of making problem resolution as easy and effortless as possible for your customers
- that the secret to keeping your customers loyal to you starts with ‘First Contact Resolution’ and ‘next issue avoidance’
- the 4 customer loyalty findings and the hidden 5th element to help you create effortless customer service
Your business will succeed when you and your team fully understand that the holy grail of customer service is an effortless (personal) experience, not customer delight.
Simply click here to get access to your FREE copy of Business Bitesize.