Client Charter

Our clients are the MOST IMPORTANT PEOPLE to this office. Their satisfaction is absolutely essential to us.

To give quality service we have set ourselves the following standards. We will:

• Talk to you at the outset about:
  • How we will handle your financial affairs
  • Areas where we may be able to help you
  • The cost of professional advice
• Reply to your letters PROMPTLY.
• Return your telephone calls PROMPTLY.
• Communicate with you REGULARLY on the progress of the assignment.
• See you PROMPTLY for appointments.
• Provide you with a friendly, respectful and confidential service.
• DELIVER WHAT WE PROMISE

Above all, we will be UNDERSTANDING and APPROACHABLE. We will treat you as an INDIVIDUAL, not as a problem! We will treat you the way we would want you to treat us if we were your client. You have our personal guarantee that we will satisfy your needs and provide the service you deserve. Our quality client service is based on the determined core values subscribed to by all partners and staff.