8 Useful Customer Service Statistics

Customer ServiceThe two main reasons for customer loss are customers feeling poorly treated and failure to solve problems in a timely manner. Your customers won’t love you if you give poor service but your competitors will!

  1. The probability of selling to an existing customer is between 60% and 70% while the probability of selling to a new customer is between 5% and 20%.
  2.  It is 6 to 7 times more expensive to acquire a new customer than it is to keep a current one.
  3. 80% of companies say they deliver superior customer service while only 8% of people think these same companies deliver superior customer service.
  4. 90% of Americans would pay more to ensure a superior customer experience.
  5. 70% of buying experiences are based on how the customer feels they are being treated.
  6. 78% of consumers have not made an intended purchase because of poor service experience.
  7. 91% of unhappy customers will not willingly do business with you again.
  8. It takes 12 positive experiences to make up for one unresolved negative experience.

Customers remember the service a lot longer than they remember the price so always do more than what is required of you.

 

Related Article:     Developing Customer Loyalty

Leave a Reply